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Technical Services Manager - Paints & Coatings

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Technical Services Manager - Paints & Coatings

  • Location:


  • Sector:

    Monroe Chemical

  • Job type:


  • Salary:


  • Contact:

    Arini Rindang

  • Contact email:

  • Job ref:


  • Published:

    21 days ago

  • Expiry date:


  • Client:

    Monroe Consulting Group

Technical Services Manager - Paints & Coatings

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a leading multinational company with a core focus on chemical. As expansion continues, our client is seeking a Commercial Quality & Technical Services Manager professional with at least 10 years' experience with a multinational company for the job of Commercial Quality & Technical Services Manager - Paints & Coatings Industry. The job is based in Jakarta, Indonesia.

Key job responsibilities include:

  • Effectively engage, develop, and lead the technical services teams for the relevant segments across the country
  • Contribute to the development and execution of the segment strategy plan and take a lead in defining, and owning, the specific implications for the region/channel/market.
  • Develop and maintain a high level of customer intimacy by cultivating strong relationships with the technical teams at strategic independent and other nominated key accounts within the segments across the region
  • Work closely with sales teams to align on the commercial (including technical services) strategy geared towards achievement of the segment/unit financial and non-financial deliverables
  • Ensure that the product pipeline is managed effectively with sufficient allocated resources to effectively deliver on committed dates as well as ensuring risks are managed to avoidance.
  • Drive and coordinate on behalf of the regional commercial team a robust value engineering pipeline based on future projected business that will deliver ongoing improvements in margins.
  • Ensure that the technical services team inputs fully and effectively to key supporting processes, e.g. forecast accuracy in integrated business planning (IBP), opportunity management in the sales process and claims management process.
  • Contribute to the overall regional management team decision making process through IBP.
  • Quality and claims sections: Support the commercial teams in the creation of quality, complaints, return and claims sections in new commercial contracts
  • Pro-actively reviewing major contracts which carry high risk in the way they are currently formulated and propose improvements, including insurance and risk management for claims.
  • Market Return Policy deployment & governance: Ensure standardized, cross functional SOPs in place including escalation rules and mechanisms.
  • Work with customer service to drive deployment of market return policy and the RFW process in the country

Job Requirements:

  • Minimum Bachelor's Degree in Chemical Engineering, Chemistry, or related field. Master of Science in related field and/or business administration will be a strong preference
  • Have strong experienced and market knowledge in paints and coatings
  • Minimum 10 years combined experience in paints and coatings with knowledge of chemical processes with a minimum of 3 years of work experience in Product Manager and Technical Services Manager positions
  • Have strong experienced and market knowledge in paints and coatings
  • Strong background from the Multinational Company
  • ISO 9001, ISO 14001, Customer Auditing experience will be an added advantage
  • Strong in leadership, managerial skills, stakeholder management, decision making, creating value propositions, communication and presentation, commercial and business acumen, basic understanding of financial concepts related to sales and cost to serve
  • Possess leadership to head the team
  • Strong ability to coordinate and communicate with the team and across to other departments/ companies (matrix organisation)
  • Capability to work independently (analyse, plan, action, control) with initiative and creativity to ensure operational excellence
  • English language, international business experience highly desirable
  • Experienced professional with an entrepreneurial character and a "hands-on approach."
    Team player, positive attitude, hands-on and high flexibility