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Technical Support Engineer

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Technical Support Engineer

  • Location:

    Makati City

  • Sector:

    Monroe Information Technology

  • Job type:

    Permanent

  • Salary:

    PHP20000 - PHP23000 per month + To be discussed

  • Contact:

    Ma. Janine Lopez

  • Contact email:

    janine.lopez@monroeconsulting.com.ph

  • Job ref:

    BBBH417410_1683267188

  • Published:

    28 days ago

  • Expiry date:

    2023-06-04

  • Startdate:

    ASAP

  • Client:

    Monroe Consulting Group

Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of one of the leading Japanese telecommunications companies.

Job Summary
Our respected client is seeking a Technical Support Engineer of the highest professional standing and a background in handling trouble shooting and maintenance reports. This job is based on Makati City, Philippines and offers an on-site work arrangement.

Key job responsibilities:

  • Perform preventive maintenance of customer Network, Server, PC, and other endpoint devices.
  • Prepare accurate and timely preventive maintenance reports with relevant information.
  • Diagnose and troubleshoot technical issues related to Server, Network, PC and Office Software.
  • Proper escalation of unresolved issues to appropriate internal teams.
  • Document technical knowledge in the form of notes and manuals.
  • Coordination with Customer & Vendor (if necessary) for scheduled maintenance.
  • Knowledge of monitoring and maintaining computer systems, network, servers, and endpoint devices of customers.
  • Knowledge of preventive maintenance. Pro-active maintenance to prevent unavailability of failure or IT resources.
  • Corrective Maintenance. Post-active maintenance to solve problems and minimize stoppage on operations.
  • Knowledge in troubleshooting of server system, network and endpoint devices including solving hardware and software faults.
  • Knowledge of installation and configuration of computer hardware, software, operating system, and application.
  • Knowledge to navigate and use of the below:
    • Microsoft Products (Windows OS for PC, Microsoft Office - Word, Excel, PowerPoint, Outlook)
    • Windows Server Role and Features deployment and configuration (AD, DFS, DHCP, WSUS)
    • Linux-based operating system (Ubuntu, Redhat, CENTOS)
    • Email System Cloud (M365, Google Workspace), On-Prem (Exchange, MDaemon)
    • Back-up Software/System (Veeam, Acronis, Veritas, Arcserve)
    • Server Virtualization (VMware, Hyper-V)
    • EDR Services
    • Hardware Equipment (Network, Server, PC, Laptop, Multi-function Printers, Mobile Phones and other endpoint devices)
  • Manage PC set up and deployment to new employee.
  • Communicates with staff through a series of actions set up the system or resolve the issue.
  • Manage PC set up and deployment to new employee. 16. Support Internal IT Operations.

Key job qualifications:

  • Graduate/Bachelor's degree in information technology and other computer-related/equivalent courses.
  • More than average knowledge and skills in server system design, maintenance, documentation, troubleshooting.
  • More than average knowledge in Microsoft Servers System (Linux System is a plus)
  • At least two (2) years of experience as a L2 Technical Support with Routing Maintenance tasks, or any IT related equivalent exposure.
  • Understands business operations, IT Solution and Services and customer service.