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  • Location:


  • Sector:

    Monroe Software & IT Consulting

  • Job type:


  • Salary:

    Up to RM144000.00 per annum

  • Contact:

    Zhe Xian Lim

  • Contact email:

  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Client:

    Monroe Consulting Group

As a Trainer, you will be identifying training needs by evaluating strengths and weaknesses in a classroom set-up. You will be translating requirements into a training curriculum that will groom existing employees and new hires for the next step of their career path.


  • All training materials to be updated within 2 months after the start date of the CSS training
  • Playbook to be updated daily and report to be posted weekly every end of the week
  • To attain at least an excellent score on the training evaluation (classroom and trainer feedback form)
  • Overall certification result should not fall behind the QA target score of 85% and AHT target per skill
  • Weekly attendance should not be lower than 95%
  • Refresher quiz to be conducted monthly
  • Process updates should be published at least once a month
  • Attrition rate should not go lower than 85%


  • Understand the importance of written communication. Writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all written communication, including emails and text messages.
  • Excellent verbal communication skills for training delivery; must have a dynamic and engaging classroom presence
  • Maintains a fighter spirit with high growth pressure and at times with growing pain and chaos.
  • Intelligence - Learn quickly. Demonstrates ability to quickly and proficiently understand and absorb new information.
  • Analytical Skills - Able to structure and process qualitative or quantitative data and draw insightful conclusions to help improve Client Service Support processes and training. Exhibit a curious and probing mind and achieves penetrating insights.
  • Ability to coach and develop people to prepare them for their future role.
  • Teamwork - Reaches out to peers and cooperates with different departments to establish an overall collaborative working relationship. Set the standard for the CS teamwork ethic, culture, and professionalism.
  • Efficiency - able to produce significant output with minimal wasted effort.
  • Integrity - Does not cut corners ethically. Earns trust and maintains confidence. Speaks plainly and truthfully.
  • Organization and planning - Plans, organizes, schedules, and budgets in an efficient, productive manner. Highly organized individual with proven frameworks and processes to scale a quickly growing company. Focuses on key priorities.
  • Follow-through on commitments - Lives up to verbal and written agreements, regardless of personal cost.
  • Attention to detail - Does not let important details slip through the cracks or derail a project.
  • Persistence - Demonstrates tenacity and willingness to go the distance to get something done.
  • Proactivity - Acts without being told what to do. Brings new ideas to the company.
  • Ability to apply adult education theories and the principles of systematic design of training and evaluation.
  • Provides research and initiates the development of training materials as needed


  • Mandarin and English fluency is a must
  • Intermediate knowledge of training tools such as Microsoft Office
  • Restaurant experience is a plus
  • Willing to be assigned to work on-site
  • At least two years of successful experience as a training professional, mentor, subject matter expert or similar role.
  • Must be willing to work on night shifts
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