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UX Researcher - SaaS (Fintech)

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UX Researcher - SaaS (Fintech)

  • Location:


  • Sector:

    Monroe Information Technology

  • Job type:


  • Salary:


  • Contact:

    Nurul Ramadani Nasution

  • Contact email:

  • Job ref:


  • Published:

    7 months ago

  • Expiry date:


Executive recruitment company Monroe Consulting Group is partnering up with a cutting edge MSME-focused SaaS company in Indonesia. Our client is looking for a UX Researcher that will help the team to create useful, usable, innovative, and delightful new products and features for SMEs. This job will be based in Jakarta, Indonesia.

Job responsibilities:

  • Define, plan and conduct independent research on multiple aspects of products and experiences to drive actionable changes in company's growth strategy.
  • Doing online experiments for A/B testing for the product.
  • Collect and analyze user behavior through ethnography, surveys, usability testing, benchmark studies, and server logs.
  • Work with Designers, Product Managers, Software Engineers and other UX Researchers to prioritize research opportunities in a fast-paced, rapidly changing environment.
  • Understand and incorporate complex technical and business requirements into research.
  • Advocate research findings to diverse audiences through written reports.
  • Create and design a good-quality presentation, describe a study and the results in simple words (words of the users without losing the essence). Independently present the results of the study to the team and stakeholders.
  • Provide feasible solutions or tips to solve operational problems and to coordinate resources of business/operations teams, so as to advance the implementation of research results and follow up on the results.

Job requirements:

  • Minimum 4 years of experience of relevant work experience as UX researcher coming from technology industry.
  • Experience conducting semi-structured interviews, contextual field visits, usability studies either live or remote.
  • Experience in conducting research using Userzoom or
  • Experience integrating user research into product designs and design practices.
  • Ability to judge research feasibility, so as to solve the product's core experience problem.
  • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.