Operational Outsourcing

Operational Outsourcing Brands

Providing specialist operational services for labour-intensive processes. This is characterised by long-term client relationships delivering regular recurring revenue.

The brands operating in this service line also provide traditional recruitment services (permanent placement and temporary recruitment services) but the primary financial results are from the outsourced services.

In Germany and Austria we operate through headway, which is a specialist in operational staffing and industrial services. They take responsibility for availability, support, process management, quality, productivity and performance in labour-intensive client processes. They focus on sectors with recurring operational processes, significant staffing volumes, quality requirements and performance management, in particular in logistics with a focus on food retail, manufacturing, industry/industrial services, defence and healthcare & life sciences.

In Latin America we operate through Alternattiva (Chile) and Grupo Solimano (Peru), providing a range of staffing services from outsourcing, talent search, temporary staff and training. In outsourcing there is a particular focus on retail (managing point of sale & promotional activities) and manufacturing sectors, whilst the other service lines also provide to telecoms, banking & finance and logistics.